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UK Telecom Support

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Ongoing Support, 24/7/365

Office Fones offers continual support, 24 hours a day, 365 days a year through UK-based response centres. We answer any query you may have, including installation, configuration and product upgrading. We have set Service Level Agreements for all of our products and services. All of our various products and services run over the UK’s most tried and tested networks including BT, Virgin and Gamma Horizon.

At Office Fones, we understand that the nature of business in the modern world means that your communications systems need to be up and running at all times. We aim to resolve all technical issues as quickly as possible by phone, and when necessary, we send a qualified engineer to visit your office through our free Customer Care Support Service.

Business Telecom Support

Our Business Communication Support include:

  • Consultancy: Discover how to save on costs and increase the efficiency of your business communications. We can suggest a range of packages that best suit your company’s needs, and present you with new ways to reduce your business telecommunications costs, and increase efficiency.
  • Free business audit: Find out if you are paying more than you should to make calls or send or receive data. We evaluate call patterns and inform you of their impact on costs.
  • Structured cabling: The increasing popularity of new technologies and high performance networks such as VoIP and Ethernet create a need for cutting-edge, well-installed structure cabling systems. Office Fones brings your office category 5e and 6 network design and installation, following BS/EN50174 standards. We test all systems to TSB67/95/D11 and provide written proof of compliance.
  • Outsourced IT support service: We take care of all your IT management needs, providing email hosting and wireless networking services. Don't worry about setting up an in-house IT department; let us look after your network for you.

IT Support for Business

Our IT support services include:

  • Hardware support: We advise you on the optimal hardware to enable your company to achieve all its goals.
  • Antivirus: Steer clear of threats to the safety of your data with our expert security and antivirus service.
  • Data recovery: We take care of backing up your data, and ensure it is always accessible to you.
  • Server support: We ensure your server is working at an optimum level and undertake regular backups.
  • E-mail billing: Receive your bills in the most convenient way possible.
  • IT Health checks: We discover any problems that may be causing your system to run slowly, identifying existing security flaws.
  • Cloud hosting and support: We offer a top-notch cloud hosting service and all the support you need.
  • Wireless network: Your entire office will function at optimal level with our top-of-the-range wireless network systems.

Have a question about support? Feel free. Get in Touch


Officefones Ltd
5 Craiglockhart House
48 Craiglockhart Loan
Edinburgh, EH14 1JS


+44 (0)131 342 1010

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